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How to Use Nespresso Machine Assistance to Troubleshoot Your Machines

What is Nespresso Machine Assistance?

Nespresso Machine Assistance offers step by step instructions and easy guides to help you make the most of your Nespresso machine and Aeroccino milk frother. Simply choose your model listed below and find everything you need to know about your machine.

Visit - https://www.nespresso.com/my/en/machine-assistance/

Select Your Nespresso Coffee Machine

Select your coffee machine from the list it will look like as shown in below image:


How to Troubleshoot

After selecting your coffee machine, you will land on similar page as shown in below image, switch through the tabs
  • Instructions, Guides & Videos - watch videos and guide to maintain your machine
  • Troubleshooting - troubleshoot for common issues
  • Overview - find out more about your machine

How it Works?

  1. Nespresso will pick-up your machine at your preferred address
  2. Nespresso will provide you with a loan machineLoan machines exclude milk frothers or milk devices while yours is being assessed, so you never have to go without your coffee.
  3. The machine will be returned back to the pick-up address and all repairs are covered with a six-month warranty.

How to Register your Nespresso Coffee Machine

You can register your Nespresso coffee machine through the Nespresso website during the registration process or if you already have an online account, login to your account and click on My Machine.

You are entitled to 2 years warranty and Nespresso Assistance Package when you register your machine.

Nespresso Malaysia Contact Details

If you require assistance, contact the Nespresso Club on: 1800 80 7001Loan machines exclude milk frothers or milk devices (toll free from any landline) and receive personalised technical diagnosis and support.

If your machine requires repair, we offer a full-service Assistance Package which includes complimentary pick up and repair of your machine and its return to your address of choice. Flat fee rates apply if the Nespresso machine is no longer under warranty.
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Location: Malaysia

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